Welcome to our Cookie Casino privacy policy. We know that when you register, make payments, and use your account, you trust us with personal and financial information that must be handled properly. We take that responsibility seriously. Our approach to Cookie Casino data protection is based on clear processes, limited data use, secure handling, and compliance with the rules that apply to our business. On this page, we explain what information we collect, why we collect it, how we protect it, and what rights you have in relation to your data.
The Information We Collect
When you create an account with us, we collect the information needed to set up and manage your player profile. During registration, we ask you to enter your name, email address, date of birth, address, password, chosen currency, and country of residence. We also record that you have read and accepted our terms and conditions, and we ask you to confirm your email address before using the account fully.
In some cases, we may also need to collect verification information for compliance purposes. This can include documents or supporting details requested as part of identity, age, or security checks. We only ask for what is reasonably necessary to meet our legal and regulatory duties and to keep our services safe for everyone who uses them.
We also process financial information linked to transactions on your account. This includes payment details relevant to deposits and withdrawals made through the methods we support, such as Visa / Mastercard, Skrill, and Neteller. Depending on the transaction, this may include payment identifiers, status information, and records needed to process and verify a transfer.
Alongside this, we may keep operational records connected to account activity, including communication history when you contact us through live chat or email, as well as technical information generated when you use our website or browser-based services.
How We Use Your Data
We use personal data first and foremost to provide and maintain your account. Without basic registration details, we would not be able to create your profile, verify your eligibility to use our services, or allow you to access player features securely. Your information also helps us keep account settings accurate and respond when you ask for support.
Transaction-related data is used to process deposits and withdrawals, maintain internal records, and monitor payment activity for irregular or unauthorised behaviour. This is an important part of preventing fraud and helping ensure that funds move through the correct channels. Where checks are required, we may review verification information to confirm identity, ownership of payment methods, or other details relevant to account security.
We also use data to meet our legal and regulatory obligations. As a casino licensed by the Malta Gaming Authority, we are required to follow rules designed to protect players, uphold responsible operation, and support anti-fraud and anti-money laundering controls. That means some information must be collected, reviewed, and retained so that we can demonstrate compliance when necessary.
From time to time, we may use contact details to send service messages or account-related notices. We may also send marketing communications where this is permitted and relevant, but you can opt out of those messages at any time. If you want to review your preferences, please Manage Account Settings through your profile where available or contact our support team for assistance.
Data Sharing & Third Parties
We want to be clear on one point: we do not sell player data. Your information is not treated as a commodity, and we do not pass it to unrelated parties for their own independent marketing purposes.
We do, however, share certain data with trusted third parties where that is necessary for us to operate our services properly. This includes payment processors involved in handling deposits and withdrawals through methods such as Visa / Mastercard, Skrill, and Neteller. It may also include specialist service providers that help us run and support our platform in a secure and compliant way.
Where relevant to the services you use, information may also be processed by gaming suppliers connected to our casino offering, including providers involved in products such as slots, video poker, and live dealer games like Live Blackjack and Live Roulette. Access is limited to what is needed for operational delivery, account functionality, or the proper recording of gameplay activity.
We may also disclose information to regulators, authorities, or other bodies where we are legally required to do so, including in connection with our obligations under the Malta Gaming Authority licence. Any sharing of this kind is carried out only where there is a valid legal or operational basis.
Data Security & Retention
Protecting your information is a central part of Cookie Casino data protection. We use appropriate technical and organisational measures to reduce the risk of unauthorised access, misuse, loss, or improper disclosure. These measures include secure systems, controlled access to personal data, and encrypted connections such as SSL encryption when information is transmitted through our website. We also use secure server environments and internal controls designed to limit access to staff or partners who genuinely need the data to do their work.
No online environment can be described as entirely risk free, but we work continuously to maintain safeguards that are appropriate for the type of information we process. That includes account data, transaction records, and communication history.
We keep personal data only for as long as there is a lawful reason to do so. In practice, this means we may retain records for the period required to operate your account, resolve disputes, enforce our terms, or meet legal and regulatory obligations. As a licence holder regulated by the Malta Gaming Authority, we may need to keep certain information for longer periods to comply with anti-money laundering requirements and related compliance rules.
Once data is no longer required for those purposes, we take steps to delete it, anonymise it, or otherwise store it in a form that is no longer directly identifiable where appropriate.
Your Privacy Rights & Contact Info
You have rights in relation to the personal data we hold about you, subject to the limits that apply under law and regulation. Depending on the circumstances, you may ask to access the information we hold, correct inaccurate details, or request deletion of data that we no longer need for legitimate business or legal purposes. In some cases, we may need to retain certain records even after a deletion request, particularly where retention is required for compliance, fraud prevention, or anti-money laundering obligations.
If you would like to make a privacy-related request, ask a question about this Cookie Casino privacy policy, or raise a concern about how your information is handled, please contact us through our live chat or email support channels. Our support service is available 24/7, and we will direct privacy matters to the appropriate team for review. If you need help with communication preferences or account information, you can also Contact Support at any time so we can assist you.
We may ask you to verify your identity before acting on certain requests. This helps us protect your account and make sure personal information is only disclosed to the right person.