Cookie Casino Terms and Conditions

Account Registration & Verification

To use our services, you must complete the registration process accurately and in your own name. Registration is completed by following these steps:

• Click the registration button.
• Enter your personal details, including your name, email address, birth date, address, password, currency, and country of residence.
• Read and accept the terms and conditions.
• Confirm your email address.

By registering, you confirm that all details provided are true, current, and complete. You must keep your account information up to date at all times. We may restrict account access, pause transactions, or request clarification where information appears incomplete, inconsistent, or inaccurate.

You must be at least 18 years old, or the minimum legal age for gambling in your jurisdiction if higher, to open and use an account with us. We do not permit underage gambling under any circumstances. If we discover or reasonably suspect that an account has been opened or used by a person below the legal age, we may suspend or close the account and void any associated activity as required.

We operate under the Malta Gaming Authority in Malta. For that reason, access to our services may be limited in jurisdictions where online gambling is restricted, prohibited, or otherwise unavailable under applicable law or regulation. It is your responsibility to ensure that using our website is lawful in your place of residence before registering or logging in.

As part of our verification and compliance process, we may carry out Know Your Customer checks to confirm identity, age, account ownership, and general compliance. The exact documents required are not listed within these terms, and we may request suitable evidence where necessary to keep an account active or to process certain transactions. Until verification is satisfactorily completed, we may place limits on account features, suspend withdrawals, or restrict account access. If you are unsure about any part of this process, please contact support before submitting further activity on the account.

Deposits, Withdrawals & Financial Rules

When you deposit or withdraw with us, you agree to use payment methods that are registered to you and that you are legally entitled to use. For players using our services in this market, the payment methods available may include Visa/Mastercard, Skrill/Neteller, and Paysafecard. Availability can depend on account status, location, and compliance checks.

All deposits must be made for the purpose of genuine play on your own account. Funds deposited with us may not be treated as a banking facility or used for transferring money between payment instruments. We reserve the right to review account activity where financial behaviour appears inconsistent with normal gaming use.

To protect our platform and meet anti-money laundering obligations, we may monitor deposits, withdrawals, payment patterns, account access, and related activity. This may include checks on the source of funds, the ownership of a payment method, and whether transactions appear connected to fraud, chargeback risk, identity misuse, or other prohibited conduct. We may ask for further verification before allowing continued use of payment services.

Withdrawals are processed only from the verified account holder. Where possible and appropriate, we may require withdrawals to be returned through the same method used for deposit, or through another approved method in the account holder's own name. We do not permit withdrawals to third parties. If a payment method cannot be verified as belonging to you, we may delay, reject, or reverse the transaction where permitted.

You are responsible for ensuring that all payment information submitted is correct and up to date. We are not responsible for delays caused by incorrect account details, banking provider processing times, or additional compliance reviews. In some cases, we may suspend a withdrawal request while we complete internal checks, investigate unusual activity, or verify source-of-funds information.

We also reserve the right to refuse deposits, void transactions, cancel withdrawals, or close accounts where we reasonably believe that:

• the payment method is not held in the account holder's name;
• transactions are linked to unlawful or unauthorised activity;
• multiple accounts are being used to move funds improperly;
• the account is being used in breach of our anti-money laundering obligations;
• chargebacks, payment disputes, or fraudulent claims have been made.

Please review your account details carefully before making a payment, and contact support if you need assistance with a pending transaction.

General Bonus & Promotional Terms

From time to time, we may make promotions available to eligible players. Our current welcome offer is described as a €200 total package consisting of a 100% first deposit bonus + 50% second deposit bonus. Any promotional offer is subject to these Cookie Casino terms and conditions together with any additional promotion-specific rules that may apply at the point of offer.

Bonuses are provided for recreational and legitimate use only. Where a bonus is linked to a deposit, eligibility may depend on fulfilling the relevant promotional steps within the stated conditions. If no wagering requirement is specified in the applicable offer information, no such figure is stated by us in these general terms. Players should always review the promotion details available at the time of claiming.

We reserve the right to limit, decline, revoke, or cancel any bonus where we identify conduct that is inconsistent with fair promotional use. This includes, without limitation, bonus abuse, coordinated claiming patterns, technical exploitation, or any attempt to secure an unfair advantage from an offer.

The following conduct may result in a bonus being removed, winnings linked to the bonus being forfeited, or the account being restricted:

• creating more than one account to claim the same promotion;
• using false details or payment methods not belonging to the account holder;
• attempting to exploit errors, delays, or system faults related to a promotion;
• using restricted access methods to appear eligible from a different location;
• placing betting activity that we reasonably consider abusive during a bonus period.

During any wagering or promotional qualification period, we may apply fair use controls, including limits on accepted stakes where necessary to protect the integrity of the offer. If betting patterns suggest that a player is using a promotion in a way that defeats its intended purpose, we may investigate and take action on the bonus or account.

Promotions are not transferable, cannot be exchanged for another offer unless we expressly allow it, and may be withdrawn or amended where required for legal, regulatory, or operational reasons. If you are uncertain whether a promotion applies to your account, we recommend checking the offer terms or contacting support before you opt in.

Prohibited Activities & Account Closure

We expect all users to act lawfully, honestly, and in line with these Cookie Casino general rules. Any use of our platform that threatens fair play, regulatory compliance, payment security, or the integrity of our systems may lead to immediate action.

The following activities are strictly prohibited:

• opening or operating multiple accounts without our permission;
• providing false, misleading, or incomplete registration information;
• using another person's identity or payment method;
• using VPNs, proxies, or other tools to bypass geographic restrictions or account controls;
• fraud, attempted fraud, chargeback abuse, or other payment misuse;
• collusion, cheating, or any behaviour intended to create an unfair advantage;
• exploiting software faults, technical errors, or promotional mistakes;
• allowing third parties to access or use your account.

Where we detect or reasonably suspect a breach of these Cookie Casino terms of service, we may take one or more measures depending on the seriousness of the matter. These may include warning the player, restricting account features, removing bonuses, voiding affected transactions, withholding withdrawals while checks are completed, suspending access, or closing the account permanently.

If an account is closed because of a breach, we may retain information as required for legal, regulatory, fraud prevention, and security purposes. Any action we take will be guided by our licensing duties, internal controls, and the need to protect our players and business from misuse.

Licensing, Jurisdiction & Dispute Resolution

We operate under the supervision of the Malta Gaming Authority in Malta. Our services are therefore provided within a regulated framework, and these terms should be read in that context. By using our website, you acknowledge that your access to our services is subject to applicable laws, licensing standards, and our internal compliance requirements.

If you have a complaint, concern, or question about these Cookie Casino terms and conditions, you can contact our 24/7 support team through live chat or email. We are available 24/7 and will review issues in line with our internal procedures. Please provide clear details so we can assess the matter properly and respond as efficiently as possible.

We encourage players to raise concerns with us first so that we can investigate and, where appropriate, resolve the matter directly. For general account help, please contact support. If you would prefer to continue browsing, you may also return to the homepage at any time.